Posts Tagged ‘poor support’

An update on Skype

Sunday, June 21st, 2009

I want to provide an update on my case with Skype.

I am still corresponding with a Skype contact provided to me by the Skype blogger (Peter) and the current status is that I have been offered a number of vouchers as compensation for the Skype error that caused me to lose some of the features of my unlimited world subscription however I continue getting the impression that the customer is always wrong unless he/she proves otherwise and that really isn’t acceptable.

I will provide full details including the correspondence on on this blog once this issue is closed.

A word of advice: If you are like me have a serious issue with Skype and you are not getting much of a response through Skype Support or the Skype Forums, try contacting the Skype blogger (Peter) – You can read his comment here as well as his contact details. Through Peter I was able to establish a reasonable level of communication with someone at Skype without the delaying tactics.

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A change of attitude or just more delays ?

Wednesday, June 3rd, 2009

I continue to actively monitor the Skype forums looking for customers who are having problems with Skype customer support and after replying to one of the posts I got a message for the “Skype” moderator on the forum that a “compensation program” for those affected by the cancellation of Skype subscriptions is underway. I thought to myself, this is interesting, are we finally going to get a fair response from Skype ?

I don’t yet know the answer to that. I do hope so but until I hear about the details I cannot really answer that question, besides, knowing that many Skype customers have been affected by this,  why didn’t Skype inform them in a proper way ? So in the meantime, we need to continue putting pressure on Skype to treat their customers fairly and respond promptly to their requests. And on that topic, I found another blog that describes Skype’s Customer Service is “Arguably the webs worst customer service”

Here is the post where the “Skype” moderator mentions the Compensation Program

The latest post on the thread describing the problem I have with skype is here

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